Your data, in plain English.
Last updated 24 September 2026
This policy explains what personal data OutreachOS collects through this website, its AI assistant and our WhatsApp number, what we do with it, and the rights you have over it.
Who we are
OutreachOS is a service of InnovaAI Integration Ltd, a company registered in England and Wales (company number 16443172). We are the data controller for the personal data described in this policy.
For anything about your data, including requests to see, correct or delete it, email compliance@innovaaiintegration.com.
This policy covers people who visit this website or contact us. If you gave your details to an exhibitor by scanning their OutreachOS QR code at an event, that exhibitor is the controller of your data and we process it on their behalf. Please contact the exhibitor about it first. We will help them respond.
What we collect
Your name, company, work email, mobile number (optional), the event you're exhibiting at, the tier you're interested in, and your agreement to be contacted.
Your name, phone number and/or email, company or event, the best time to reach you, and anything you write in the message box.
The messages you type in the chat. If you ask for a call back, the details you give it (name, phone or email, company or event, best time and a short note).
If you try the Stand B14 demo: your name, company (optional), email and/or mobile number, what you're interested in, which follow-ups you ticked, and a record of the demo email and WhatsApp we send you (including whether the WhatsApp was delivered and read).
If you call our calling number (+44 7401 192227), an AI assistant answers and takes a message: your number, your name if you give it, and a short summary of what you said. Calls aren’t recorded.
If you message our WhatsApp number: your WhatsApp number, your WhatsApp profile name, and your messages.
Like most websites, our hosting provider records basic technical information when you visit, such as your IP address, browser type and the pages requested. We use this to keep the site running and secure.
Please don't share sensitive information (for example about your health) in the chat, forms or on WhatsApp. We don't need it.
Why we use it
- To reply to you. When you ask for a call back or message us, we use your details to get back to you. Our lawful basis is our legitimate interest in responding to enquiries, and taking steps at your request before you book.
- To run the waitlist. When you join the waitlist and tick the box, we contact you about your event, setting up OutreachOS and your £50 discount. Our lawful basis is your consent, which you can withdraw at any time by emailing us.
- To run the live demo. When you try the demo, we send you the one demo email and WhatsApp you asked for, and show you your demo lead. Our lawful basis is your consent, given by ticking the boxes on the demo form. We don't use demo details for marketing.
- To answer your questions automatically. Our AI assistant answers questions about OutreachOS on the website and on WhatsApp. Our lawful basis is our legitimate interest in giving you quick answers.
- To keep things secure. We filter out spam and misuse, and keep technical logs. Our lawful basis is our legitimate interest in protecting the service.
We don't sell your data, and we don't use it for advertising.
The AI assistant
The chat on this website and replies on our WhatsApp number come from an AI assistant, not a person. It answers from information we've given it about OutreachOS, and it can pass your details to our team if you ask for a call back. It does not make decisions about you that have legal or similarly significant effects.
To generate replies, your messages are processed by our chatbot provider and the AI model providers it uses (see below). If you'd rather speak to a person, ask the assistant for a call back or use the call-back form.
Transfers outside the UK
Some of these providers store or process data outside the UK, including in the United States. Where that happens, we rely on the safeguards UK data protection law allows, such as the UK–US data bridge for certified providers, or the UK's International Data Transfer Agreement or Addendum.
How long we keep it
- Enquiries and waitlist entries: for up to 24 months after we last hear from you, unless you become a customer, in which case we keep what we need for the length of our relationship and any legal requirements after it.
- Live demo entries: deleted automatically after 7 days. If you then message us on WhatsApp, that conversation is kept like any other (below).
- Chat and WhatsApp conversations, and messages left on our calling number: for up to 12 months.
- Technical logs: for the short periods set by our hosting provider.
These periods are enforced automatically: records past them are deleted every day. You can ask us to delete your data sooner (see below).
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal data we hold about you;
- ask us to correct it, or to delete it;
- ask us to restrict how we use it, or object to us using it;
- ask for it in a portable format;
- withdraw your consent at any time, where we rely on consent.
To use any of these rights, email compliance@innovaaiintegration.com. We'll reply within one month.
If you're unhappy with how we've handled your data, please tell us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes to this policy
If we change how we use personal data, we'll update this page and the date at the top.